onecammousegamerampflytappresentersignfiles
OneCamMouseGamerAmpFlyRemotePresenterSignFiles

FREQUENTLY ASKED QUESTIONS

General Questions 

How do I set up Jumi for the first time?
  • See our Getting Started Guide
How do I connect from a remote location (3G / EDGE / Remote Wi-Fi)?

  • In most cases you should be able to connect automatically once you have installed the Jumi Controller.
  • If you unable to connect, see our Remote Connection Guide
  • Use your Google account for easy access and configuration 
I have configured everything and still cannot connect remotely, why?
  • Please check our Troubleshooting Guide
What is   JumiOne's 
'All apps subscription'?
  • With the unbinding monthly subscription, you can now use all apps without paying for each premium app separately, choosing when to start or renew subscribed services
  • You can now explore unlimitedly each of the eight featured premium apps
  • When subscription expires, you may choose to renew per monthly basis or resubscribe when needed again
How do I know if Jumi Controller is running on my PC? / How do I see the Jumi Controller Panel?
  • Check your taskbar system tray and look for the Jumi Icon (near the clock), you can click it to show/hide the Jumi Controller Panel.

How do I reset my password?

  • To ensure that the passwords on the PC and iPhone/iPod/iPad match, do the following:
  • Change the password in the Jumi Controller on your PC by right clicking the Jumi Controller in the task bar (next to the clock), select PROPERTIES from the menu, and change the jumi password in the password field. 
  • Make sure the Jumi Password entered on your iPhone/iPod/iPad in is the same - the password can be found in the Connection Settings screen (on the opening screen, tap the row of the PC you are trying to access and the Connection Settings screen will come up).
What is 'Login to Google'?
  • When connection from a remote location is blocked by your security setting you can try using your Google account.
  • Using your Google account will enable remote connection (3G) to your secured PC
  •  To setup just login to your google account on both PC and Jumi App.
    • Pc - click the g symbol on JumiController panel and log-in
    • App - click 'options' button and Login to Google   
I installed the Jumi Controller on several PCs, I can connect using Wi-Fi to all of them, but using 3G only to one of them.  What is wrong?
  • Every PC should have its own unique port defined in the Jumi Controller. Example - 5720 for one PC, 5721 for the second and so on. On each of your PCs, Right Click in the taskbar system tray on the Jumi Icon (near the clock), select Properties and change the port number where appropriate.
  • In the Jumi app on your iPhone/iPod/iPad, put in the relevant port number on the "Connection Settings" screen (in the Jumi app opening screen, click the arrow to the right of the PC name)
What are the system requirements for Jumi products?
  • PC: XP/Vista/7 32/64 bit 
JumiCam Related 
I can connect but cannot see the webcam
  • Only one application at at time can use your webcam. If another application is using your webcam, please disable it.
  • Tip: There are many products (some of them free) that allow you to 'clone' your camera to multiple applications. These products are often referred to as 'Camera splitters' or 'Camera cloners'. Using such product assures you that you will always get picture, even if the webcam is currently in use by another application.
How do I display and use the menu?
  • To display the menu tap and hold finger on iPhone's screen. When you see the menu you can click any button using another finger or drag your finger to button.
    • Snap image using the camera button
    • Switch audio on and off
    • Switch between modes; this will switch between high and low bandwidth to save on 3G costs
    • Switch between cameras connected to same computer and between computer desktop view
How do I save my different settings (audio / bandwidth)?
  • Your settings are automatically saved per computer, user and connection type. This is to allow easy & convenient reconnection
JumiMouse+ Related 
What is the Difference between JumiMouse, JumiMouse+, and JumiMouse+ Gamers Edition
  • JumiMouse+ is a remote Desktop, Mouse, Keyboard, and Remote Control Suite your PC.
  • JumiMouse+ Gamer's Edition also includes a professional Joystick
  • JumiMouse does not include the Keyboard, the remote control suite, or the Joystick.
What's does "Remote Desktop" mean?
  • it means you can use JumiMouse+ to see your PC desktop, same as you would be looking at your monitor. You can run programs, activate anything, even send yourself mail, and do all of this via your iPhone/iPod even while you are in another country
How do I switch between Joystick, Mouse and Keyboards?
  • On the right bottom corner of your screen you'll find the switch control button, click it to switch between them.
  • To show iPhone's internal keyboard shake it while in mouse screen. You can now use entire screen for dragging (tapping must be on the mouse area) or moving mouse.Shake again to hide the keyboard. 
How do I use the touch pad?
  • Tap pad area once for a left click
  • Double tap pad for a double click
  • Double tap and hold to drag
  • Or use the left and right mouse buttons.
  • To scroll use the scroll middle button, using 2 fingers, or drag you finger at the right area
  • Tip: Shake iPhone/iPod to see a working preview, when not connected, shake again to go back.
JumiMouse+ Gamer's Edition related 

How does Window recognize my JumiGamer Joystick?
What are the key mapping for JumiGamer?
  • JumiGamer should be automatically recognized as a joystick.  If its not - then go to your control panel in windows, and choose JumiGamer as your default game controller.  Also make sure that in the game itself you specified a JoyStick control.  The button's themselves send keys 1-8
How do I switch between Joystick, Mouse and Keyboards?
  • On the right bottom corner of your screen you'll find the switch control button, click it to switch between them.
  • To show iPhone's internal keyboard shake the phone while on mouse screen. You can now use entire screen for dragging (tapping must be on the mouse area) or moving the mouse. Shake again to hide keyboard.
How do I use the touch pad?
  • Tap pad area once for a left click
  • Double tap pad for a double click
  • Double tap and hold to drag
  • Or use the left and right mouse buttons.
  • To scroll use the scroll middle button, using 2 fingers, or drag you finger at the right area
How do I switch to the On Screen Joystick (making the POV area on the top right control the movement rather than the POV)?
  • On the bottom left of your Joystick screen is the joystick mode switch. Once you click it the POV area changes to joystick mode. You can now control the movement using the screen rather than tilting the phone. 

Tip: Shake iPhone/iPod to see a working preview when not connected, shake again to go back.

 

Support & Technical Info


Downloads 

JumiController
Win XP/Vis/7
32 & 64 Bit
Remote desktop windows companion software
JumiCam
JumiCam Lite
local Wi-Fi
only
JumiMouse+
JumiMouse
No keyboard
JumiGamer
JumiAmp
JumiFly
JumiTAP

 

 

 

Copyright 2009 JumiTech. All right reserved.